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FAQs
 
   
 
  Business  
 
     
 
 
What is EzyCargo™?

How much does it cost to use EzyCargo™?

Where is EzyCargo™ being used?

How does EzyCargo™ benefit me as an airline/agent?

Will the transactions made on EzyCargo™ be secure?

How many airlines are connected to EzyCargo™?

How long will the shipment data last on EzyCargo™?

Ours is a time- and information-critical business.
How accurate is the information displayed on EzyCargo™?


   
 
 
     
 
  Operation & Support  
 
     
 
 
How can I become a registered member of EzyCargo™?

If I sign up to join EzyCargo™, what is the lead time for authentication before I can use the system?

What can I do if I forget the password?

Why EzyCargo™ log out automatically and I am directed back to the login page?

Where can I get the EzyCargo™ training manual?

Is there any training program for new EzyCargo™ users?

In case of EzyCargo™ service disruption, who do we turn to for information and support?

Will EzyCargo™ be able to handle responses in volume from multiple carriers at one go? What if one response from a carrier is much slower than the others?

   
 
 
     
 
  Business  
 
   
 
 
What is EzyCargo™?
 
EzyCargo™ is a cargo booking portal developed by Global Logistics System (HK) Co. Ltd. It provides forwarders and carriers with global online-access convenience through a comprehensive range of functions used for their day-to-day time-critical transactions.
 
 
Key functions
   
 
 
global flight schedule check
cargo space availability & reservation of multiple carriers
shipment track and trace
allotment management and allotment booking
air waybill stock management and neutral air waybill printing
electronic distribution of Master and House air waybill data
 
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How much does it cost to use EzyCargo™?
 
For pricing scheme, please contact commercial department.
 
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Where is EzyCargo™ being used?
 
Up to now, EzyCargo™ service spans across the globe in 40+ countries.

Please visit here for our latest country list.
 
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How does EzyCargo™ benefit me as an airline/agent?
 
EzyCargo™ was developed to allow carriers and forwarders to enjoy substantial savings in operating expenses and to facilitate and better manage the cargo transportation process electronically, on a single integrated platform.
 
 
Benefits
   
Offers time-critical air cargo information on-demand
Provides a convenient all-in-one service platform for industry players to transact and communicate online
Improves operational efficiency, increase productivity, reduces paperwork and costs
Provides real-time 24/7 responses and support as well as instant accessibility
Provides standardization of business procedures
Easy-to-use
Prepares carriers and forwarders for a paper-free cargo future
   
For further details, please visit www.ezycargo.com.
 
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Will the transactions made on EzyCargo™ be secure?
 
EzyCargo™ ensures all information/transactions are totally secure. Two physically and technically separated data server centers are dedicated to ensuring absolute security and privacy. In addition, only authorized parties with controlled access rights can login to EzyCargo™, with access to functions customized to individual needs.
 
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How many airlines are connected to EzyCargo™?
 
Up to now, EzyCargo™ is connected to 60+ airlines.

Please visit here for our latest airline list.
 
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How long will the shipment data last on EzyCargo™?
 
180 days.
 
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Ours is a time- and information-critical business.
How accurate is the information displayed on EzyCargo™?
 
EzyCargo™ is linked directly to carrier systems via the Internet, and all critical information is retrieved directly from the carrier systems. At the time of request, all the information retrieved is the most accurate available.
 
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  Operation & Support  
 
   
 
 
How can I become a registered member of EzyCargo™?
 
Provided that you have joined the service subscription package, and have a PC workstation as well as internet access, you’re good to go!
 
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If I sign up to join EzyCargo™, what is the lead time for authentication before I can use the system?
 
Approximately 15 working days.
 
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What can I do if I forget the password?
 

There is a link “Forgot your Password?” on the login page; after clicking the link, the “Forgot Password” window will pop up. Simply type in your Company ID and Login ID, and then click “Submit,” the password will then be sent to the pre-defined email address.

 
Remark: When setting up a new User ID, remember to provide an email address in the “Email” field (go to “Option” > “Change Profile”) in the user profile; otherwise, EzyCargo™ will not be able to send you a new password by email, and you will have to contact local EzyCargo™ support to reset your password.
 
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Why EzyCargo™ log out automatically and I am directed back to the login page?
 
There are 2 situations that you would be logged out automatically.
 
A.
You have been inactive on EzyCargo™ for a long time (around an hour or above), and the session times out automatically. You can simply login EzyCargo™ again to continue your activities.
   
B.
There is another user in your company logging into EzyCargo™ with the use of the same User ID. You need to co-ordinate with him/her before logging in again.
   
 
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Where can I get the EzyCargo™ training manual?
 
You can download the training manual by clicking the “Download” link on the menu bar located at the bottom page after logging into EzyCargo™.
 
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Is there any training program for new EzyCargo™ users?
 
Yes. Agents/Carriers are welcome to send their staff for training, which usually takes a full day. For further arrangements, please call our Customer Service & Operations department at +852 2838 1999.
 
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In case of EzyCargo™ service disruption, who do we turn to for information and support?
 
You can always call our help desk at +852 2838 1999.
 
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Will EzyCargo™ be able to handle responses in volume from multiple carriers at one go? What if one response from a carrier is much slower than the others?
 
Yes, EzyCargo is designed to be able to handle and reflect multiple responses from the carriers at one go. It’s one of the key user pre-requisites to help users better manage their day-to-day volumes/transactions. Most inquiries/responses are seen promptly and without omission. Late responses are automatically stored in “History” and/or “Booking log” for retrieval at a later time.
 
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